Privacy Policy

Privacy Policy

This policy covers how Queens Beauty Supply will use your personal information. We take your privacy seriously and will take the necessary measures to protect your personal information by all means.

What Information Do We Collect?

We will only collect personal information that we need that is related to your order. This includes your:
– Billing Address
– Shipping Address
– Email Address
– Credit Card Information

In addition, we also collect information regarding your IP address, browser type, and URL data. We use these data to prevent hacking attempts and to help us know what web browsers people are using along with finding out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to anyone for confidentiality.             .

Security and Storage

As per Security, only your order data, billing, shipping and order contents information will be stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. Please rest assure that we do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use those details to track this information.

 

 

 

 

 

 

 

RETURN POLICY

Under following conditions, Queens Beauty Supply will provide high satisfaction return service.

1. Purchased merchandise must be in original condition, same as brand new.

2. Final sale, Clearance, Event sale item are non-returnable.

3.Exchange, Refund must be made within 7 days from the date customer receives product

4. The original shipping cost is non-refundable.

5. Full Refund by STORE CREDIT

Ineligible Merchandise

Unfortunately, we cannot accept returns or exchanges of certain items, including:

  • “Clearance”, “Final Sale”, “Discontinued”, “Super Sale”, and “Mega Sale” merchandise
  • “Buy One Get One” merchandise
  • Cosmetics
  • Custom jewelry
  • Beauty tools and equipment (eg. flat irons, curling irons, blow dryers, trimmers, clippers, scissors, blades, etc.)
  • Unsealed merchandise (eg. spray bottles, jars, hair dye, tubes, pump bottles, containers, etc.)
  • Any wearable merchandise where we have no way of determining whether it has been tampered with or worn, and while we trust that you did no such thing, we are confident that it is more important for you to know you are receiving a never-been-opened merchandise than to be able to return one (eg. wigs, ponytails, buns, waist trainer, buttlifters, leggings, etc.)

Note: If the packaging has been bent, creased, or the ties inside the pack have been opened, tampered with, or is not in its original condition, the product is unable to get returned, exchanged, or given credit for.
If the product is in any way damaged or tampered with, without a seal, or the seal has been broken, it will not be available for any return, exchange, or store credit.

How to get exchange or refund

Step1. Contact our online department by e-mail which is included return reasons and pictures if there is manufacturer defect on merchandise. (queens_beauty@gmail.com)

Step2. Send the merchandise to us. When we get the items, we’ll process refund or exchange service. The original shipping cost is non-refundable

NOTE: If the packaging or product has been damaged, please do not send it to us. There will be extra charge for re-shipping the items.

If anything is unclear or if you have a special circumstance, give us a shout!

 

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