Exchange & Return
Under following conditions, Queens Beauty Supply will provide high satisfaction return service.
1. Purchased merchandise must be in original condition, same as brand new.
2. Final sale, Clearance, Event sale item are non-returnable.
3.Exchange, Refund must be made within 7 days from the date customer receives product
4. The original shipping cost is non-refundable.
5. Full Refund by STORE CREDIT
Unfortunately, we cannot accept returns or exchanges of certain items, including:
Note: If the packaging has been bent, creased, or the ties inside the pack have been opened, tampered with, or is not in its original condition, the product is unable to get returned, exchanged, or given credit for.
How to get exchange or refund
Step1. Contact our online department by e-mail which is included return reasons and pictures if there is manufacturer defect on merchandise. (email@example.com)
Step2. Send the merchandise to us. When we get the items, we’ll process refund or exchange service. The original shipping cost is non-refundable
NOTE: If the packaging or product has been damaged, please do not send it to us. There will be extra charge for re-shipping the items.
If anything is unclear or if you have a special circumstance, give us a shout!