Exchange & Return

RETURN POLICY

 

Under following conditions, Queens Beauty Supply will provide high satisfaction return service.

1. Purchased merchandise must be in original condition, same as brand new.

2. Final sale, Clearance, Event sale item are non-returnable.

3.Exchange, Refund must be made within 7 days from the date customer receives product

4. The original shipping cost is non-refundable.

5. Full Refund by STORE CREDIT

Ineligible Merchandise

Unfortunately, we cannot accept returns or exchanges of certain items, including:

  • “Clearance”, “Final Sale”, “Discontinued”, “Super Sale”, and “Mega Sale” merchandise
  • “Buy One Get One” merchandise
  • Cosmetics
  • Custom jewelry
  • Beauty tools and equipment (eg. flat irons, curling irons, blow dryers, trimmers, clippers, scissors, blades, etc.)
  • Unsealed merchandise (eg. spray bottles, jars, hair dye, tubes, pump bottles, containers, etc.)
  • Any wearable merchandise where we have no way of determining whether it has been tampered with or worn, and while we trust that you did no such thing, we are confident that it is more important for you to know you are receiving a never-been-opened merchandise than to be able to return one (eg. wigs, ponytails, buns, waist trainer, buttlifters, leggings, etc.)

Note: If the packaging has been bent, creased, or the ties inside the pack have been opened, tampered with, or is not in its original condition, the product is unable to get returned, exchanged, or given credit for.
If the product is in any way damaged or tampered with, without a seal, or the seal has been broken, it will not be available for any return, exchange, or store credit.

How to get exchange or refund

Step1. Contact our online department by e-mail which is included return reasons and pictures if there is manufacturer defect on merchandise. (queens_beauty@gmail.com)

Step2. Send the merchandise to us. When we get the items, we’ll process refund or exchange service. The original shipping cost is non-refundable

NOTE: If the packaging or product has been damaged, please do not send it to us. There will be extra charge for re-shipping the items.

If anything is unclear or if you have a special circumstance, give us a shout!

Does the hair shed?

While detangling or styling the hair, you may see a few strands shed like natural hair but very minimal.

Are the units pre-styled?

Units arrive: pre-plucked, lightly pre-bleached, in the texture, cap size & cap style ordered. Wigs are not pre-styled & the lace is not pre-cut.

How long does the hair last?

The longevity of our hair collection depends on the care & maintenance you do on a daily & weekly basis. On average our customers can use their extensions for at least 2 years. Many of our clients extensions have lasted 5+ years.

Can the hair be dyed, curled & colored?

All of our human hair products can be dyed, curled, flat ironed, colored, washed & brushed just like your own hair.